Refunds Policy 💵🔄

At NORSILO LLC, we strive to ensure that every customer receives high-quality service and a positive experience. If for any reason you are not satisfied with your purchase, we offer a clear and transparent refund process.

Eligibility for Refunds

Refunds may be requested within 30 days of receiving your item or service.
To qualify for a refund, the following conditions must be met:

  • The product must be unused and in its original condition.

  • All original packaging, accessories, and documentation must be included.

  • Proof of purchase or order confirmation must be provided.

  • The item must not be damaged due to misuse, accidents, or unauthorized modifications.

Non-Refundable Items

Certain items and services may be non-refundable, including:

  • Customized or special-order parts

  • Digital products or consultation services already delivered

  • Items marked as “Final Sale”

If an item is non-refundable, it will be clearly indicated at the time of purchase.

Refund Process

Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved:

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider (typically 3–10 business days).

  • You will receive a confirmation email once the refund has been completed.

Our team is always available to clarify the process or answer any questions you may have 😊.

Returns Policy 📦↩️

We want your experience with NORSILO LLC to be smooth and worry-free. If you need to return an item, our returns procedure is designed to be simple and customer-friendly.

How to Start a Return

To initiate a return, please email us at Info@norsilo.com with:

  • Your full name

  • Order number

  • Description of the issue or reason for return

  • Photos or documentation (if applicable)

Our support team will respond with return authorization and detailed instructions on how to proceed.

Return Conditions

To be eligible for a return:

  • Items must be returned within 30 days of delivery.

  • Products must be unused, uninstalled, and in original condition.

  • All packaging, manuals, and components must be included.

  • The return must be approved by our support team prior to shipment.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (such as incorrect, defective, or damaged items).

  • We recommend using a trackable shipping service to ensure safe and documented delivery.

  • NORSILO LLC is not responsible for items lost or damaged during return transit.

Inspection & Approval

Once the returned item is received, our team will inspect it to ensure it meets our return criteria.
You will be notified of the approval or denial of your return within 3–5 business days of receiving the item.

Exchanges 🔄

If you'd like to exchange an item for the same or equivalent product, contact us — our team will be happy to assist and check availability.